Privacy Policy
PRIVACY POLICY
Last updated: August 2026
At Raphella, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, join our mailing list or contact our team.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or the way we handle personal information.
Any updates will be published on this page with an updated “Last updated” date.
PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with Raphella.
We may collect personal information when you:
• Place an order through our website
• Create an account
• Sign up to our mailing list
• Contact us by email or through our website
• Enter a promotion, giveaway or survey
• Interact with us on social media
• Browse or use our website
The personal information we collect may include:
• Your full name
• Your email address
• Your phone number
• Your billing address
• Your shipping address
• Your order details
• Your payment and transaction information
• Your communication history with our team
• Your website usage information, including cookies and analytics data
We only collect personal information where it is reasonably necessary for our business operations.
HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process and fulfil your orders
• Send order confirmations and shipping updates
• Manage returns, exchanges and store credits
• Respond to customer enquiries
• Provide customer support
• Send marketing emails, launch updates and promotional content where you have opted in
• Improve our website, products and customer experience
• Personalise your shopping experience
• Prevent fraud, unauthorised activity or misuse of our website
• Comply with legal obligations
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.
PAYMENT INFORMATION
Payments made through our website are processed securely through third-party payment providers.
Raphella does not store your full payment card details. Payment information is handled by secure payment platforms used to process your order.
COOKIES AND WEBSITE ANALYTICS
Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our website and support marketing activity.
Cookies may collect information such as:
• Your browser type
• Your device type
• Your IP address
• Pages viewed on our website
• Time spent on our website
• How you interact with our website
You can disable cookies through your browser settings. Please note that some parts of our website may not function properly if cookies are disabled.
SHARING YOUR INFORMATION
We may share your personal information with trusted third parties where necessary to operate our business and provide our services.
This may include:
• Website and ecommerce platforms, such as Shopify
• Payment processors
• Shipping and delivery providers
• Email marketing platforms
• Analytics and advertising providers
• Customer service platforms
• Professional advisers, such as accountants or legal advisers
• Government, regulatory or law enforcement bodies where required by law
We do not sell your personal information.
MARKETING COMMUNICATIONS
If you choose to join our mailing list, we may send you emails about Raphella, including launch updates, new arrivals, promotions and brand news.
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us at:
Even if you unsubscribe from marketing emails, we may still send you important service-related emails, such as order confirmations, shipping updates or customer service responses.
THIRD-PARTY WEBSITES AND LINKS
Our website may contain links to third-party websites, platforms or social media pages.
Raphella is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.
INTERNATIONAL DISCLOSURE
Some of our service providers may store, process or access personal information outside of Australia.
Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.
HOW WE PROTECT YOUR INFORMATION
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
HOW LONG WE KEEP YOUR INFORMATION
We keep your personal information for as long as needed to provide our services, complete orders, manage customer enquiries, comply with legal obligations, resolve disputes and maintain business records.
When your personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.
ACCESSING OR CORRECTING YOUR INFORMATION
You may request access to the personal information we hold about you or ask us to correct it if it is inaccurate, incomplete or out of date.
To request access or correction, please contact us at:
contact@raphella.com
We may need to verify your identity before responding to your request.
PRIVACY COMPLAINTS
If you have any concerns about how we have handled your personal information, please contact us at:
contact@raphella.com
Please include your name, contact details and a description of your concern so we can review and respond to your enquiry.
CONTACT US
For any questions about this Privacy Policy or how your personal information is handled, please contact us at:
contact@raphella.com